Questions, answered.

There’s no need. Thorough dry vacuuming is an important part of our five-stage cleaning process and is included as standard. We prefer to do this ourselves so we know the surface has been properly prepared before wet cleaning begins.

Please let us know about any significant stains, pet accidents, delicate fabrics, previous treatments or anything else you think may affect the clean. For unusual or bespoke requests, WhatsApp is the easiest way to send us details and photos before your visit.

Our standard process has five stages: dry vacuuming, pre-treatment, mechanical agitation, rinse and extraction, and accelerated drying. Each stage prepares the fibres for the next, allowing us to achieve a thorough clean without relying unnecessarily on stronger chemicals.

Drying time depends on the fibre, room conditions and level of cleaning required. We use powerful extraction and professional air movers to remove as much moisture as possible and speed up the drying process. Good ventilation and gentle warmth afterwards will help too.

We’ll always do our best, but no professional cleaner can guarantee complete stain removal. Results depend on what caused the stain, how long it has been there, the fibre type and any previous treatments. We’ll use the most appropriate method while prioritising the condition of the carpet or upholstery.

We can clean many common upholstery fabrics, but some delicate, specialist or unsuitable materials require a different approach. We may ask you to send us a photo and, where available, the manufacturer’s care label before confirming the clean.

We take a measured, less-is-more approach to cleaning products. We begin with the gentlest suitable treatment and only step up where necessary, then rinse and extract thoroughly to minimise residues. We’ll also take the material, household and type of soiling into account when choosing products.

Our standard prices are on our Prices & booking page. Choose what needs cleaning and you’ll see your price straight away, with better value built in when several areas are cleaned during the same visit. For unusually large spaces, specialist fabrics or more bespoke requirements, just send us a WhatsApp message and we’ll be happy to advise.

We accept secure debit and credit card payments, including contactless, through Square. We can also accept cash, but please have the exact amount available as we may not carry change.

Yes. EcoRebel Cleaning is fully insured to carry out professional carpet and upholstery cleaning in your home. We take care around your property and belongings, and our insurance provides added peace of mind while we work.